Midwest Center for
About Harold Gates
Staff and Team Development
Strengthen Service Delivery
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Staff and Team Development:
Review existing personnel policies
Establish effective cultural diversity recruitment and retention policies and programs
Connect individual and team rewards to
behaviors that value and demonstrate cultural competence
Develop a culturally diverse and competent supervision/management capability
Support the development of
administrative and front-line staff performance metrics related to cultural competence
Enhance the performance review process to recognize cultural competence and opportunities for
Coach supervisors, managers, and staff in addressing culturally complex interactions in a highly effective manner
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